Return & Refund Policy

RETURN POLICY:

We want you to be happy with your purchase from Sarrf Interior. If you change your mind, you can request a return within 14 days of receiving your order.

To return an item, it should be unused and in the same condition as when you received it. Where reasonably possible, please keep the original packaging. We may also ask for your order number or proof of purchase.

To arrange a return, simply email us at info@sarrfinterior.com within 14 days of delivery. Our team will confirm the return and explain what happens next. Where applicable, we’ll provide a prepaid return label for you to download and print.

We don't currently offer direct exchanges. If you would like a different item, you can return an eligible product under this policy and place a new order for the item you want.

Return Costs

There is no return charge for eligible returns. Sarrf Interior will cover the applicable return delivery or collection cost once your return has been accepted.

Please contact us before sending anything back so that we can provide the correct return instructions.

Damaged, Faulty or Incorrect Orders

Please check your furniture when it arrives. If something is damaged, faulty, or you have received the wrong item, contact us as soon as possible at info@sarrfinterior.com.

Please include your order number and, if possible, a few photos showing the problem. We’ll look into it and arrange the most appropriate solution, such as a repair, replacement or refund.

Damage caused after delivery through incorrect handling or assembly isn’t considered a manufacturing fault. This doesn’t affect your statutory rights.

Exchanges

We don’t currently offer direct exchanges. If you’d like a different item, you can return an eligible product under this policy and place a new order for the item you want.

Refunds

Once your return arrives and has been inspected, we’ll let you know when your refund has been approved.

Approved refunds are sent back to your original payment method within 10 days. Depending on your bank or payment provider, it may take a little longer for the money to appear in your account.

Need Help?

If you have any questions about a return or refund, please get in touch:

Sarrf Interior
Email: info@sarrfinterior.com
Phone: +44 1372 441001
Address: Stanley House, Kelvin Way, Crawley, England, RH10 9SE

Nothing in this policy affects your statutory rights under UK consumer law.

This keeps the important 14-day return, free eligible returns and 10-day refund information aligned with what you’ve entered in Merchant Center, while sounding much more natural.