Return & Refund Policy

At Sarrf Interior, we want our customers to shop with confidence. Please review our return and refund policy below.

Returns Window:

  • You may request a return within 7 days of receiving your order.

  • Any issues related to damage, defects, or incorrect items must be reported within 24 hours to help us to resolve quickly.

Condition of Items:

To be eligible for a return:

  • Items must be unused, in the same condition as received

  • Items must be in original packaging, with all tags and components

  • Proof of purchase is required

Products that have been assembled or used are not eligible for return unless a manufacturer defect is confirmed.

Product Specific Exceptions:

  • Sofas: Eligible for return within 7 days if unused and in original packaging.

  • Wardrobes: Returns are not accepted once assembled. Any faults caused during self assembly are not covered.

  • Beds:

    • Ottoman beds are eligible for return within 7 days if not assembled.

    • Divan beds must be reported within 24 hours of delivery and must be unused.

Custom, made to order, or assembled items are non refundable, unless a manufacturing defect is identified.

How to Request a Return

To start a return, please contact us with your order details:

Email: info@sarrfinterior.com
Phone: 00441372441001

Our team will guide you through the next steps.

Return Address:

All approved returns should be sent to:

Unit 22, North Street
KT22 7AT
United Kingdom

We can arrange a collection service upon request.

Return Shipping Costs:

  • Return shipping is free for approved eligible returns.
  • Return shipping fees are waived only if the item has a confirmed manufacturing defect.

Refund Timing:

  • Once your return is received and inspected, we will notify you of the outcome.

  • Approved refunds will be issued to the original payment method within 10 business days.

If more than 15 business days have passed since approval, please contact us.

ADDITIONAL INFORMATION

Website name: https://sarrfinterior.com
Company name: Sarrf Interior 
Address:  Unit 22, North Street, Leatherhead, KT22 7AT, United Kingdom
E-Mail: info@sarrfinterior.com
Phone: +44 1372441001